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DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1)
4-33
Resolving a Headlift Motor or Sensor Error (continued)
Step Procedure
2
Press the Cancel Print button on the Driver Monitor Error Display Message.
3 Reboot the Printer by cycling the power.
4 Cycle the Headlift Motors.
a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper
printhead operation. See the Using the Diagnostic Utility tabs
.
a. Verify that the Headlift Motor turns.
b. If the Motor does not turn or jams, continue to Step 5.
5 Check the Headlift Motor Main Board Connection (J20).
a. Unplug the Printer.
b. Remove the back cover.
c. Verify that connection J20 is properly connected to the Main Board.
d. If the Motor does not turn, continue to Step 7.
6 Test the Headlift Sensor.
a. Remove the back cover.
b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J9. Attach the
negative lead to the Pin 3 of J9.
• If open, the Sensor should read 0.17 to 0.9 VDC.
• If closed, the Sensor should read 4.9 to 5.5 VDC.
c. Replace the Sensor if the voltages do not read correctly. (Note: See the
current DTC400/DTC300/DTC300M User Guide for related instructions in
the Parts Replacement Section.)
d. If the Motor does turn, continue to Step 7.
7
Replace the Headlift Motor. (Note: See the current
DTC400/DTC300/DTC300M User Guide for related instructions in the Parts
Replacement Section.)
a. If the Motor does turn, continue to Step 8.
8 Replace the Main Board.
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