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DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1)
4-8
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (continued)
Step Procedure
6 Check Hopper Tray Spring Tension.
a. Open Card Hopper Cover.
b. Using the Fargo Diagnostic utility, send a test print to the Printer. See the
Using the Diagnostic Utility tabs
.
c. When the Card Hopper Feed Roller engages, push up on the Card Hopper
Tray.
g. If the cards feed, replace the Card Hopper Lift Spring.
d. If the cards do not feed, replace the Card Hopper Feed Roller.
7 Card Hopper Feed Roller is not turning during a print job.
a. Remove the Printer rear cover.
b. Ensure that the Card Hopper Feed Motor power cable is securely connected
to J-20 on the Printers Main Board.
c. Ensure that the Card Hopper Feed Motor power cable is securely connected
to the Card Hopper Feed Motor.
d. Use the Fargo Diagnostic utility to send a test print to the Printer. See the
Using the Diagnostic Utility tabs
.
e. If the Card Hopper Feed Motor is not moving, continue to Step 8.
8 Replace Card Hopper Feed Motor.
a. Replace the Card Hopper Feed Motor.
b. Use the Fargo Diagnostic utility to send a test print to the Printer. See the
Using the Diagnostic Utility tabs
.
c. If the Card Hopper Feed Motor does not turn, replace the Main Board.
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