4.0
Owner's of the ProForm Hot Tub 831.21002 gave it a score of 4.0 out of 5. Here's how the scores stacked up:
16
1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must
be plugged into a grounded outlet (see PLUG-
GING IN THE RESTORATION 2.0 on page 10).
b. Check to see if the GFCI breaker is tripped, or
was not turned on. Reset the GFCI breaker.
2. SYMPTOM: THE CIRCUIT BREAKER OR GFCI
BREAKER TRIPS WHILE THE SPA IS
OPERATING
a. Reset the circuit breaker. If the circuit breaker
trips again, contact a qualified electrician for
service.
3. SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter housing from the spa jet unit and clean
or replace the filter.
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department or, if your spa is no longer under
warranty, you may also contact a local spa and
pool service provider.
c. The pump may have a loose wire connection.
Contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider.
4. SYMPTOM: THE PUMP HUMS BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department or, if your spa is no
longer under warranty, you may also contact a
local spa and pool service provider.
5. SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department or, if your spa is
no longer under warranty, you may also contact
a local spa and pool service provider.
b. The pump may have a bad bearing. Contact
our customer service department or, if your spa
is no longer under warranty, you may also con-
tact a local spa and pool service provider.
6. SYMPTOM: THE WATER DOES NOT HEAT
a. The pump in the spa jet unit is the heater. If the
pump is operating, the water should heat.
Cover the RESTORATION 2.0 with the spa
cover. The spa cover must be tight with the
insulation blanket in place. Set the air control
to low. The water will heat at a rate of 2.0¡F an
hour. If you are using the spa indoors, and the
room temperature is maintained at 70¡F, it will
take approximately 18 to 24 hours for the water
to reach the set temperature.
b. If you are using the RESTORATION 2.0 out-
doors, it may take longer for the water to heat.
See the chart below for the approximate heat-
ing time.
Air Temperature Heating Time
70¡F
+
18 to 24 hours
50¡FÐ70¡F 24 to 48 hours
30¡FÐ50¡F 48 to 72 hours
b. If the water still has not heated after four days,
contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider. Note: When the air temperature is
below 30¡F, the heater will not be able to
maintain the maximum set temperature.
7. SYMPTOM: THE SPA CONTINUES TO RUN
AFTER IT HAS BEEN SHUT OFF
a. To turn the spa jets on, press the ON/OFF con-
trol once. To turn the spa jets off, press the
control twice. After you press it once, the spa
jets will shut off for about 30 seconds, and
restart. Press the control again. The spa jets
will remain off for three hours, at which time
they will begin running the filter cycle. At any
time after the spa jets has been shut off, the
pump will begin cycling the water if the temper-
ature falls below the minimum setting.
TROUBLE
-
SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.
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